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Shipping Policy:
Our shipping charges are based on standard one time fee of $5,99.
If you are ordering outside of Canada we will charge the Canadian post fees.
We try to ship your product within 48 hours of ordering. If there would be delay in stock we will contact you immediately.
Return/Refund Policy: Erasepain Online Store aims to ensure you are completely satisfied with your purchase. In the event your order is incorrect, damaged, defective or simply not to your satisfaction please contact one of our Customer Service Representatives by phone at 1-877-747-6664 or by email at info@erasepain.com.
Within 30 days of delivery of your shipment, most items available for purchase on Erasepain Online Store are refundable, however the following restrictions apply:
Shipping and handling charges are non-refundable; however, in the event we made an error in your order, or if the product is damaged or defective, we will be happy to refund your shipping and handling charges.
Products being returned for a refund must be received in their original purchase condition and in their original packaging. This includes all accessories, warranty cards and manuals. Note: Missing items could delay the processing of your refund.
Refunds are processed to the original credit card used to make the purchase. All items being returned must be inspected by Erasepain prior to a refund being processed.
If you need to return or report a damaged or defective product purchased through Erasepain Online Store contact our Customer Service Representative at 1-877-747-6664 or email us at info@erasepain.com
Monday to Friday from 9:30am – 5:30pm Pacific Time
Saturday from 9:30am – 3:30pm Pacific Time
(Please have your order number ready to expedite your service)
For shipping concerns contact Canada Post at 1-888-550-6333 or visit their website at www.canadapost.ca
(Please have your tracking number or order number ready when contacting Canada Post)
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